By the end of the course, you should be able to meet the following objectives:
- Introduce troubleshooting principles and procedures
 - Practice Linux commands that aid in the troubleshooting process
 - Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
 - Explain the purpose of key vSphere log files
 - Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution
 - Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
 - Troubleshoot vSphere cluster failure scenarios and analyze possible causes
 - Diagnose common VMware vSphere® High Availability problems and provide solutions
 - Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution
 - Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
 - Troubleshoot performance problems with vSphere components
 
 
			1 Course Introduction
- Introductions and course logistics
 - Course objectives
 
2 Introduction to Troubleshooting
- Define the scope of troubleshooting
 - Use a structured approach to solve configuration and operational problems
 - Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency
 
3 Troubleshooting Tools
- Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems
 - Identify important vSphere log files and interpret the log file contents
 
4 Troubleshooting Virtual Networking
- Analyze and resolve standard switch and distributed switch problems
 - Analyze virtual machine connectivity problems and fix them
 - Examine common management network connectivity problems and restore configurations
 
5 Troubleshooting Storage
- Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
 - Analyze and resolve common VM snapshot problems
 - Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems
 
6 Troubleshooting vSphere Clusters
- Identify and recover from problems related to vSphere HA
 - Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
 - Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems
 
7 Troubleshooting Virtual Machines
- Identify possible causes and resolve virtual machine power-on problems
 - Troubleshoot virtual machine connection state problems
 - Resolve problems seen during VMware Tools™ installations
 
8 Troubleshooting vCenter Server and ESXi
- Analyze and fix problems with vCenter Server services
 - Analyze and fix vCenter Server database problems
 - Examine ESXi host and vCenter Server failure scenarios and resolve the problems
 
 
		 
		
			
				- System administrators
 - System integrators
 
			 
			
				This course requires completion of one of the following prerequisites:
- VMware vSphere: Fast Track [V6.x] or [V7]
 - VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
 - VMware vSphere: Optimize and Scale [V6.x] or [V7]
 - Equivalent knowledge and administration experience with ESXi and vCenter Server
 
Experience in working with a command-line interface is highly recommended.