ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher level qualifications and its primary objectives are to provide participants with:
• An introduction to the management of modern IT-enabled services;
• An understanding of the common ITIL® language and key concepts;
• An insight in how to improve their work and the work of their organizations;
• An overview of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
NB : Business Training also proposes this course in an e-learning version including mentor service : 595 EUR excl. VAT - licence validity : 12 months.
The target audience is:
• Individuals at the start of their journey in Service Management;
• ITSM Managers and aspiring ITSM Managers;
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery;
• Existing ITIL® qualification holders wishing to update their knowledge