ITIL® Capabilities Stream - Release, Control & Validation (exam included)

• The importance of Service Management as a Practice.
• The importance of ITIL® Release, Control & Validation while providing Service.
• How all processes in ITIL® Release, Control & Validation interact with other Service Lifecycle processes.
• The processes, activities, methods and functions used in each of the ITIL® Release, Control & Validation processes.
• How to use the ITIL® Release, Control & Validation processes, activities and functions to achieve operational excellence.
• How to measure ITIL® Release, Control & Validation.
• Understanding of technology and implementation considerations surrounding ITIL® Release, Control & Validation.
• Challenges, Critical Success Factors and Risks associated to ITIL® Release, Control & Validation.

1. Introduction to ITIL® Release, Control & Validation

• Staff involved in Release, Control & Validation of IT Services.
• Individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.
• Individuals who require a deep understanding of ITIL® in Release, Control & Validation processes and how it may be used to enhance the quality of IT services.

ITIL® Foundation certificate.

Familiarity with the terminology and the context of the course in their own business environment.

Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the topics of the course.