ITIL® Managing Across the Lifecycle (exam included)

In this course, the delegate will learn:

• Introduction to IT Service Management business and managerial issues
• Managing the planning and implementation of IT Service Management
• Management of strategic change
• Risk management
• Organizational challenges
• Service assessment
• Complementary industry guidance

Introduction to IT Service Management (ITSM) Business and Managerial Issues

• Positioning and transitioning the Lifecycle.
• Using open-loop and closed-loop systems, the relationship between Business and IT, and how to achieve business value

Management of Strategic Change 

• Determining critical success components, benefits, value, and costs dynamics. 
• Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services

Risk Management

• Identification, evaluation, analysis, correction and control of internal and external risks
• Understanding Organizational Challenges

Managing the Planning and Implementation of ITSM

• Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition 
• Activities such as guiding, leading, monitoring, controlling, evaluating and communicating

Understanding Organizational Challenges 

• Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
• Knowledge management and security of information

Service Assessment 

• Service measuring and reporting, monitoring, benchmarking and assessing achievements
• Corrective action and Improvements from a Business Perspective

Understanding Complementary Industry Guidance

• Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives