- Discover the benefits of collaborative work
- Assess the strategic issues of collaborative work for companies
- Understand the uses, methods and technological solutions of the collaborative process.
- Set up a collaborative work environment
Concepts and issues
- Business context, networking, enterprise 2.0/3.0.
- Definitions and culture of collaborative work.
- Strategic contributions and challenges (productivity, innovation, agility...).
- Operational issues (business process improvement, teleworking, mobility...).
Employees' needs and uses
- Expectations and needs of teams in terms of collaboration.
- "Employees want to collaborate". Illustrations.
- Collaboration circles: "Me", the team, the extended enterprise, the rest of the world...
- Maturity of uses: Different "attitudes" towards collaboration.
- Importance of corporate culture. "Leading by example".
Collaboration technologies and standards
- Technology fundamentals: Mobile, Multichannel, Open Standards, XML, AJAX, Web Services, Shared directories.
- Terminals and interfaces: Ergonomics, Portability, HTML5, Responsive Design, BYOD.
- Connected objects, Internet of Things.
- Computer/domotic link, augmented reality.
General mapping of collaboration solutions
- Synchronous/asynchronous communication: Text, voice and/or video. Presence and personnel management.
- Tools: telephones, messaging, chat and microblogging, 'X'conferences, webinars...
- Information management: Information life cycle and document management.
- Information structuring, confidentiality levels. Tools: ECM, portal, 'Xnet' sites, Mashups...
- Knowledge management: Differences between information and knowledge.
- Knowledge capitalization in the "extended enterprise". Place of social networks.
- KM tools: Social Networks, wikis, directories, social bookmark, e-Learning and MOOC, etc.
- Process Management: Principles of coordination, modeling and orchestration of business processes. Tools.
- Setting up environments for collaborative work.
- Modeling of collaborative processes.
- Choice of tools and solutions.
- Project actors and activities. Planning. Realization. Steering. Measurement. Agile methods
- Change management.
Operational managers, IT managers and all those who want to make IS and practices evolve through value-added collaborative systems.
It requires basic computer skills such as the use of Windows and the Web.