The course covers the basic principles, terminology, structure and concepts of ITIL® based Service Management. It shows how ITIL® good practice guidelines can be adopted and adapted in order to improve the IT service management framework within an organization, encouraging them to consider services throughout their entire lifecycle
The course provides an insight into current Service Management thinking and prepares delegates for the ITIL® Foundation exam.
On successful completion of the course, delegates will be able to understand :
- Service Management as a practice
- The Service lifecycle
- Key principles and models in ITIL®
…and be aware of…
- Key concepts, processes, key roles and key functions
- Associated Technology and Architecture
This intensive three-day instructor led course consists of formal lecturing, discussions, exercises and mock exams.
On the last afternoon, the students will have the opportunity to take the ITIL® Foundation Certificate in IT Service Management examination. It is a one-hour, 40 question, multiple choice examination needing 26 (65%) to pass.
NB : Business Training also proposes this course in an e-learning version including mentor service : 595 EUR excl. VAT - licence validity : 12 months.
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.