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ITIL®3 Foundation (exam included)

An intensive three-day course for IT managers, team leaders and other IT professionals needing a basic understanding of the ITIL® framework and how it can be used to improve the quality of IT services. The exam is included.

The course covers the basic principles, terminology, structure and concepts of ITIL® based Service Management.  It shows how ITIL® good practice guidelines can be adopted and adapted in order to improve the IT service management framework within an organization, encouraging them to consider services throughout their entire lifecycle

The course provides an insight into current Service Management thinking and prepares delegates for the ITIL® Foundation exam.

On successful completion of the course, delegates will be able to understand :

  • Service Management as a practice
  • The Service lifecycle
  • Key principles and models in ITIL®

…and be aware of…

  • Key concepts, processes, key roles and key functions
  • Associated Technology and Architecture

This intensive three-day instructor led course consists of formal lecturing, discussions, exercises and mock exams.
On the last afternoon, the students will have the opportunity to take the ITIL® Foundation Certificate in IT Service Management examination. It is a one-hour, 40 question, multiple choice examination needing 26 (65%) to pass.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
As from 2017 Business Training is a Training Organization accredited by PeopleCert.


NB : Business Training also proposes this course in an e-learning version including mentor service : 595 EUR excl. VAT - licence validity : 12 months.

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.