Introduction to ITIL® Planning, Protection & Optimization.
Processes (Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management).
Roles and Responsibilities. Technology and Implementation Considerations...

Introduction to ITIL® Capabilities Stream - Release, Control & Validation.
Processes (Change Management / Service Asset and Configuration Management / Service Validation and Testing / Release and Deployment Management / Request Fulfillment / knowledge Management).
Roles and Responsibilities. Technology and Implementation Considerations...

Introduction to ITIL® Capabilities Stream - Service Offering & Agreement.
Processes (Service Portfolio Management / Service Catalogue Management / Service Level Management / Demand Management / Supplier Management / Financial Management / Business Relationship Management).
Roles and Responsibilities. Technology and implementation Considerations...

This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL® Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL® publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practices, and it positions you to successfully complete the associated exam.