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ITIL® 4 Specialist - Create, Deliver and Support (Exam included)

This module covers the 'core' service management activities and expands the current scope of ITIL® to cover the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods. It enables IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

“Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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As from 2017 Business Training is a Training Organization accredited by PeopleCert.

 

•    ITSM practitioners managing the operation of IT-enabled and digital products and services.
•    ITSM practitioners responsible for the end-to-end service delivery.