ITIL® 4 Specialist - Create, Deliver and Support (Exam included)

This module covers the 'core' service management activities and expands the current scope of ITIL® to cover the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It covers service performance aspects and provides practitioners with an understanding of service