This module covers the 'core' service management activities and expands the current scope of ITIL® to cover the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods.
It enables IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It helps aspiring organizations to operate in a similar way to successful digitally-native organizations.

It includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products and services to obtain maximum value.

The pace of evolution in the digital world has never been so fast and organizations need to
be flexible and adapt to the ever-changing environment if they want to keep providing value
to their customers while remaining competitive in the marketplace. This module focuses on
the alignment of digital business strategy with IT strategy. It covers how disruption from
new technologies are impacting organizations in every industry and how business leaders
are responding.
It adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts
to a strategic level among business leaders and aspiring leaders. It helps IT leaders and
aspiring leaders build and implement effective IT and digital strategy that can tackle digital
disruption and drive success.

This is a universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

It provides candidates with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction.
It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.
It provides practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL® Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL® publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practices, and it positions you to successfully complete the associated exam.

Program in Java using Java SE 8 and Java SE 11, the long-term support releases, and most widely used versions of Java SE.
Program using Java EE 7, which is the platform for enterprise Java applications.
Use the module system to design applications with explicit dependencies and encapsulation at the JAR level, ensuring more reliable configuration, improved security, and enhanced performance.
Make your code more readable and succinct using convenience methods.
Test code snippets and APIs using JShell.
Use Java Persistence and Java Transaction APIs, create a flexible component model using EJB and CDI technology, provide Timer, Concurrency and Batch services, and create SOAP and REST web services.
Develop web-based interfaces using Servlets, Java Server Pages, and JavaServer Faces.
Implement best practices for writing Java code.
Leverage product enhancements soon after each product release.
Take advantage of all training in the learning subscription in order to learn and get certified on Java SE 8, Java SE 11, and Java EE 7.

In this course, attendees learn how to manage projects effectively in Jira. Learn how to define,plan and track your project. Discover how boards help your team visualise work in progress. And find out how to use Jira reporting for project progress and status. See how integrating Jira and Confluence creates a powerful solution for requirements gathering, documentation and project collaboration.

During the Jira for Software Development training, you learn the basic use of Jira Software to support Agile (software development) projects. The training focuses on the tasks performed by the Product Owner, the Scrum Master and the team. The Agile Scrum and Kanban development process is discussed including an extensive explanation about creating and managing a Scrum board, managing the backlog and planning and running a sprint. The training also gives an overview of the Agile reporting options within Jira Software.

In this two-day course the basic concepts of Machine Learning for citizen data science are introduced. A number of tools are introduced that can be used to create and deploy ML models without a lot of Machine Learning or coding knowledge in Microsoft Azure. Azure Machine Learning Service allows your models to be created automatically (Automated Machine Learning), or you can create your ML pipelines using a drag-n-drop approach (Designer). Cognitive Services are shown as well. These are AI services and cognitive APIs that you can easily use to build intelligent apps, without the need to have AI knowledge. Finally, you will have a look at the AI features that are available in Power BI, such as built-in AI visuals, and the possibility to use a ML model that you created in Azure Machine Learning or Cognitive services, in Power Query.

The evolution of companies leads to new management practices when its teams are geographically dispersed, are required to communicate with new technologies or operate in cross-functional projects.
Remote management requires adapted modes of organisation and communication. The challenge is to continue to federate, promote cohesion and allow exchanges. This distance management training provides you with the tools to succeed in this challenge. In collaboration with Teampower.